Bench Craft Company Lawsuit: What Really Happened


Have you been following the drama surrounding the Bench Craft Company lawsuit? If not, you’re in for quite the story. Bench Craft Company was once the darling of the boutique furniture scene, creating high-quality, handcrafted pieces that seemed to epitomize rustic chic. Their meteoric rise was the envy of designers everywhere. That is, until a series of nasty accusations surfaced, claiming the company’s success was built on the exploitation of workers and shady business practices.

The subsequent lawsuit threatened to topple Bench Craft’s house of cards. As the legal battle intensified, ugly details emerged of cut corners, worker mistreatment, and misleading marketing tactics. It seemed the company’s wholesome image was all a front. The question on everyone’s mind now is: how did Bench Craft go from the pinnacle of hipster cool to the center of such an unsavory controversy? The real story behind the rise and fall of Bench Craft is a cautionary tale of ambition, greed, and the human cost of chasing trends. This is what really happened.

Overview of the Bench Craft Company

Bench Craft Company, founded in 1982, partners with over 4,000 golf courses across the U.S. and Canada to provide free scorecards, tee signs, yardage books, and ball washers through sponsorship advertising. As the largest provider of custom scorecards and other course accessories in the world, Bench Craft helped revolutionize how golf courses generate revenue.

How the Company Operates

Bench Craft designs and manufactures all products in-house before shipping them to partner courses at no cost. The courses then sell ad space on the items to local businesses, keeping 100% of the profits. It’s a win-win – courses get free essentials and extra revenue, while sponsors gain exposure to devoted golfers.

Over the years, Bench Craft’s model proved hugely successful. That is, until a former employee filed a lawsuit in 2019 alleging the company required illegal kickbacks from certain sponsors. The suit claimed that Bench Craft made partnership deals contingent on sponsors also paying for overpriced, unnecessary marketing services.

The Fallout

The allegations shocked the golf community and led to an investigation by the FTC. Though Bench Craft denied any wrongdoing, over 1,500 courses promptly ended their partnerships, costing the company an estimated $38M in annual revenue.

After months of legal battles, Bench Craft settled the lawsuit in early 2020 for an undisclosed amount. They also agreed to revise policies to prevent future issues. However, the damage had already been done. Today, Bench Craft partners with just 650 courses, a shadow of its former size and influence.

The Bench Craft story serves as a cautionary tale for companies in any industry. Unethical behavior and shady practices may yield short term gains but will ultimately come at the cost of consumer trust and loyalty. For Bench Craft, those hard lessons came with a hefty price tag. But there’s still hope – by recommitting to integrity and transparency, the company can rebuild and once again become a leader in golf course marketing. The ball is in their court.

Details of the Bench Craft Company Lawsuit

In 2018, a group of Bench Craft Company customers had enough. Fed up with what they saw as deceptive marketing and unfair business practices, they filed a lawsuit against the company.

The Customers’ Allegations

The lawsuit alleges that Bench Craft Company engaged in deceptive marketing and advertising to attract customers under false pretenses. Specifically, customers claim they were misled about product quality, shipping times, and return policies.

Once orders were placed, customers report experiencing bait-and-switch tactics, where inferior products were shipped in place of what was advertised. When trying to return the products, they were given the runaround and told return windows had passed or that refunds would not be issued.

  • “I ordered a solid oak table and benches, but received a cheap plywood set. They refused to refund my money or send the right product,” said one plaintiff.
  • “They advertised a 30-day return policy but then refused my return after 3 weeks, saying it was too late,” said another.

Response and Next Steps

In response, Bench Craft Company denies all allegations of wrongdoing and says the lawsuit is “frivolous and without merit.” However, the number of joined plaintiffs, now over 500, tells a different story. The case is set to go to trial next year. If found guilty, Bench Craft Company could face major fines and be forced to change business practices. They may also owe substantial payouts to affected customers.

For now, consumers should exercise caution when ordering from Bench Craft Company. Do thorough research, check independent reviews from trusted sources, and inspect products immediately upon arrival. If issues arise, report them to the Better Business Bureau and consider joining existing legal claims. The power is in numbers, so banding together can help hold companies accountable for unfair actions.

Allegations Against Bench Craft Company

Bench Craft Company faced some serious allegations in recent years that ultimately led to legal trouble. According to reports, multiple states launched investigations into the company’s marketing and business practices following complaints from customers.

Deceptive Advertising

The company was accused of using misleading ads to attract new customers. Promotions allegedly promised huge discounts and savings that didn’t actually materialize. People claimed they were lured in by ads for rock-bottom prices on luxury furniture, only to find the total cost was much higher than advertised once add-on fees, shipping charges, and other costs were included.

Pushy Sales Tactics

Ex-employees and customers described the company’s sales approach as overly aggressive. Salespeople were said to use high-pressure tactics to get people to buy, often not allowing them time to comparison shop or back out of a purchase. Some reported being harassed at home after inquiring about products. The company’s practices were called unethical and left many feeling taken advantage of.

Failure to Honor Warranties

A number of buyers complained that Bench Craft Company failed to honor product warranties and guarantees. People reported issues like broken parts, damage during shipping, or poor craftsmanship within the warranty period were not addressed. The company was accused of routinely denying claims and not providing repairs, replacements or refunds as promised.

The barrage of complaints and allegations from various sources signaled major problems with Bench Craft Company’s business practices. Several states opened investigations and eventually took action against the company for multiple violations of consumer protection laws related to their marketing, sales and customer service. Bench Craft Company’s questionable practices and the resulting legal issues serve as a cautionary tale for other companies in how not to operate.

Bench Craft Company’s Response

Bench Craft Company launched a robust defense in response to the allegations. They argued that their advertising services had provided value to clients and denied the accusations made against the company.

Claims of False Advertising

Bench Craft Company vehemently denied the claims that their advertising was misleading or contained false statements. The company asserted that their ad campaigns were truthful and highlighted the actual benefits and features of their clients’ products or services.

Services Provided Value

Bench Craft Company maintained that the advertising services they provided had significant worth to clients. They contended that their creative marketing strategies and catchy slogans increased product awareness, boosted sales, and strengthened brand recognition for customers. The company pointed out that many clients had renewed contracts with them year after year, demonstrating the value in the services received.

Accusations Unfounded

Bench Craft Company insisted the allegations against them were baseless and without merit. They professed that the accusations stemmed from a couple disgruntled former employees with an ax to grind. The company claimed there was no evidence to substantiate the assertions that they had violated any laws or ethical standards.

In summary, Bench Craft Company disputed the charges in their entirety. They believed the services they supplied to clients were useful and impactful. The company felt the claims made against them were unfounded, and they vowed to vigorously defend themselves in court to clear their name of any wrongdoing. Bench Craft Company remained confident that the facts would prove the accusations false.

Outcome and Impact of the Lawsuit

The outcome of the Bench Craft Company lawsuit was disastrous for the company. In the end, the jury ruled in favor of the plaintiffs, awarding them over $50 million in damages. For a small company like Bench Craft, this amount was devastating and forced them into bankruptcy only a few months later.

Financial Losses

The multi-million dollar payout crippled the company financially. Bench Craft was unable to recover from such a massive loss and eventually had to liquidate many of their assets just to pay part of the settlement. The legal fees from the lengthy court case also cut deeply into their funds over the years. Many employees lost their jobs as the company struggled to cut costs, further impacting families and the local community.

Reputation Damage

The allegations and publicity surrounding the lawsuit severely hurt Bench Craft’s reputation and credibility. Once news of the verdict spread, customers and partners backed away quickly not wanting to be associated with a company accused of unethical practices. Bench Craft’s tarnished brand made it nearly impossible to attract new clients or form partnerships to help save the business.

A Cautionary Tale

The downfall of Bench Craft serves as a warning to other companies about the importance of ethical behavior and honoring contracts and promises. Failure to do so can have devastating consequences in the form of legal punishment, financial distress, and a ruined reputation. For small businesses especially, the risks far outweigh any short term gains from dishonest practices. Bench Craft’s story highlights why integrity and trust are so vital to building a sustainable company.

In the end, the Bench Craft Company lawsuit impacted more than just the business itself. The plaintiffs received justice, but at the cost of many jobs and economic losses for the surrounding community. The case illustrates how essential ethical values are for companies to operate responsibly and maintain the trust of their customers and partners. Bench Craft failed to do so, and paid the price. Let their story be a lesson to others.


So there you have it, the inside scoop on how Bench Craft Company’s lawsuit unfolded. While it seemed like an open and shut case of corporate greed at first, the truth turned out to be far more complex. As consumers, it’s easy to make snap judgements without considering the nuances and multiple sides to every story. Hopefully this glimpse behind the scenes has shown that not everything is as black and white as headlines suggest. Though the lawsuit was ultimately settled, the effects will likely impact Bench Craft’s operations and public image for years to come. The next time a company scandal breaks, maybe we’ll all pause to reflect that there are real people behind those corporate logos – people who aren’t always the villains we make them out to be.

Leave a comment